/ / About Me

I'm an IT professional in training with a background that most engineers don't have — years on the front lines of customer support and technical operations at a global tech company. While I'm building my formal credentials in Cloud & Network Administration, I've spent the last few years working directly with systems like Salesforce CRM & Priority ERP, troubleshooting real problems for real users under pressure. What makes me different is that I understand the human side of technology. I've seen firsthand how issues with systems, unclear documentation, and slow resolution times frustrate end users, and I've built the communication skills to bridge that gap between technical teams and the people they serve. I was ranked #1 in case resolution quality in my department, reduced recurring issues by 60% through structured feedback analysis, and consistently turned complex problems into clear, actionable solutions. I bring an ownership mindset, strong analytical thinking, and a genuine drive to understand how things work — not just how to fix them. Whether it's supporting infrastructure, improving internal processes, or working cross-functionally to solve a tricky technical issue, I show up with patience, precision, and a service-first attitude. Currently based in Israel, fluent in Hebrew, English, and Russian, and actively transitioning into a full-time IT role where I can combine technical knowledge with the people skills that most engineers spend years trying to develop.